Privacy Policy

1. Introduction

At Himalayan Cashmere World, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect when you visit himalayancashmereworld.com, how we use it, who we share it with, and what rights you have over your data.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

2. Who We Are

Himalayan Cashmere World Inc. is a luxury Pashmina and Cashmere retailer specialising in authentic, handcrafted products sourced from the Himalayas. We have been crafting premium cashmere products since 2009 and serve customers across Canada, the United States, and internationally.

• Company: Himalayan Cashmere World Inc.
• Address: 18 Governor Grove Crescent, Brampton, ON L6Y 1A6, Canada
• Email: [email protected]
• Phone: +1 (437) 217-4757
• Website: himalayancashmereworld.com
• Business Hours: Mon-Sun: 9:00 AM - 9:00 PM EST

3. Information We Collect

3.1 Information You Provide to Us

Personal Information

• Full name (first and last)
• Email address
• Phone number

Order Request Information — When you submit an Order Request through our website, we collect:

• Product name, style, colour, and size preferences
• Quantity requested
• Preferred shipping destination (country, province/state, city)
• Special instructions or customisation requests

Shipping Information (collected during order confirmation)

• Full delivery address including street, city, province/state, postal/zip code, and country

Account Information (if you create a customer account)

• Username and encrypted password
• Saved address details
• Order request history

Communication Information

• Messages sent via our Contact Form
• Email correspondence with our team
• WhatsApp messages
• Marketing preferences and newsletter opt-in status

3.2 Information Collected Automatically

• Device and browser information — browser type, operating system, screen size
• Usage data — pages visited, time spent on pages, links clicked
• IP address — used for security and geographic analytics
• Referral source — how you found our website (search engine, social media, etc.)
• Cookies and similar tracking technologies — described in Section 7

4. How We Use Your Information

Purpose	Legal Basis
Processing and fulfilling your Order Requests	Contractual necessity
Contacting you to confirm product availability and pricing	Contractual necessity
Arranging shipping and delivery of your order	Contractual necessity
Responding to enquiries and providing customer support	Legitimate interest
Sending order confirmations and status updates	Contractual necessity
Sending marketing emails and newsletters (if opted in)	Consent
Improving our website and product offerings	Legitimate interest
Preventing fraud and ensuring website security	Legitimate interest
Complying with legal obligations	Legal obligation

5. Our Order Request Process

We operate an Order Request model. No payments are processed directly through our website. Our process works as follows:

1. You browse our products and submit an Order Request through the website.
2. Our team reviews your request and contacts you directly via email or phone.
3. We confirm product availability, colour, size, and shipping details.
4. We provide you with a personalised invoice and payment instructions.
5. Payment is arranged directly with our team before your order is dispatched.

No payment card details are entered on our website at any stage.

6. Third-Party Services

6.1 WooCommerce

Our website is powered by WooCommerce, an eCommerce platform built on WordPress. WooCommerce processes and stores order request data on our behalf. For more information, visit woocommerce.com/privacy-notice.

6.2 Website Hosting

Our website is hosted on a third-party server. Your data may be stored on servers located in Canada, the United States, or the European Union. We ensure our hosting providers maintain appropriate data security standards.

6.3 Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data including page views, session duration, and traffic sources. You may opt out by visiting tools.google.com/dlpage/gaoptout.

6.4 Meta Pixel

We may use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to deliver relevant ads on Facebook and Instagram. Learn more at facebook.com/privacy/policy.

6.5 Email Marketing

If you have opted in to receive our newsletter or marketing emails, your email address and name may be stored on a third-party email marketing platform. You can unsubscribe at any time using the link in any marketing email we send.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

Cookie Type	Purpose
Essential Cookies	Required for the website to function correctly. Cannot be disabled.
Functional Cookies	Remember your preferences such as language or currency.
Analytics Cookies	Help us understand how visitors interact with our website.
Marketing Cookies	Used to deliver relevant advertising based on your browsing.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. How Long We Keep Your Data

Data Type	Retention Period
Order request information	7 years (for accounting and legal purposes)
Customer account data	Until account deletion is requested
Contact form submissions	2 years
Marketing opt-in records	Until opt-out plus 1 year
Website analytics data	26 months

9. Your Privacy Rights

Canadian Customers (PIPEDA)

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct inaccurate or incomplete information.
• Withdrawal of Consent — Withdraw consent for data processing at any time.
• Complaint — File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

US Customers (California — CCPA/CPRA)

• Know — The right to know what personal information we collect and how it is used.
• Delete — The right to request deletion of your personal information.
• Opt-Out — The right to opt out of the sale of personal information. We do not sell your personal data.
• Non-Discrimination — We will not discriminate against you for exercising your rights.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it promptly.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures including:

• Secure HTTPS encryption across all pages of the website
• Restricted access to customer data by authorised team members only
• Regular security reviews of our website and systems
• Secure handling of all customer communications

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security of your data.

12. International Customers

If you are accessing our website from outside Canada or the United States, please be aware that your information may be transferred to, stored, and processed in Canada. By using our website, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised Last Updated date. We encourage you to review this page periodically to stay informed.