Frequently Asked Questions
Everything you need to know about our cashmere, orders, and shipping.
Chyangra Pashmina is the finest grade of cashmere, sourced exclusively from the Chyangra (Himalayan mountain goat) native to Nepal. The fiber averages under 15 microns in diameter — finer than the finest human hair — making it the softest, warmest, and lightest natural fiber in the world.
Yes. All our products are 100% authentic Chyangra Pashmina cashmere. We provide certification cards with each purchase. Our products are lab-tested and carry the Chyangra Pashmina certification from the Pashmina Industry Development Committee of Nepal.
We recommend gentle hand washing in cool water (under 30°C) with a mild wool detergent, or professional dry cleaning. Lay flat to dry on a clean towel — never hang or tumble dry. Store folded in a breathable cotton bag with cedar blocks to deter moths.
Yes! We offer free priority shipping on all orders across Canada and the United States. For international orders, shipping rates are calculated at checkout.
We offer a 30-day return policy on all unworn, unwashed items in original packaging. Contact us at [email protected] to initiate a return. We aim to process all refunds within 5 business days.
Absolutely. We work directly with artisan cooperatives in the Kathmandu Valley, ensuring fair wages, safe working conditions, and no exploitative intermediaries. Our supply chain is fully traceable from mountain goat to your door.
Standard delivery: Canada 3–7 business days, USA 5–10 business days. Expedited options are available at checkout. We process and ship all orders within 2 business days.
Yes! We welcome custom colour, size, and monogram orders. We also offer wholesale pricing for boutiques and corporate gifting. Contact us via our enquiry form or WhatsApp for details on minimum quantities and lead times.
All our products include a Chyangra Pashmina certification card. Authentic cashmere has an unmistakeable softness (under 15 microns), exceptional warmth-to-weight ratio, and a natural lustre that synthetic or lower-grade cashmere cannot replicate. The ring test: genuine Pashmina can pass through a finger ring.
Yes, we ship worldwide. Free shipping is available for Canada and the USA. International rates are calculated at checkout based on destination and weight.